Field service management software is a huge help to businesses who have to manage many different types of services, deliveries, departments, and customer interactions. There are several different options when it comes to field service management software and those options can be confusing, especially to companies and entrepreneurs that have never used the software before. Before you spend your money on a software that won’t meet your needs or that is simply of poor quality, read through these five things that every good field service software should – and most likely will – have.
1. RESOURCE AND PRODUCT MANAGEMENT
A good field service software will allow you to keep track of your company’s inventory in a timely and efficient manner. It’s important to know the amount of products and resources you have in stock at any given time so that you know what to purchase and when. It’s also helpful when it comes to charging customers for goods purchased and so that you may answer inquiries about available products as soon as the customer asks. All of these advantages can be handled through the right field service management software.
2. FIELD SERVICE SOFTWARE CAN BE USED TO TRACK YOUR TECHNICIANS THROUGH GPS
Often, it’s essential to know when a technician arrives at a customer’s place of residence and when they leave because exact times will lead to more accurate billing. Field service software can track the GPS on the technician’s smartphone automatically, making it easy and simple to know exactly when the technician arrives and when they leave. This, in turn, makes your job easier and leads to less confusion.
3. OUTSOURCING IS MADE SIMPLER THROUGH FIELD SERVICE MANAGEMENT SOFTWARE
When your company is given a difficult or complicated task, it usually makes sense to outsource some of the work to other companies, contractors, and seasoned professionals in a given line of work. It can become something of a headache to keep track of all the outsourcing work but with the right field service software, that headache will disappear. Field service software will allow you to organize, catalogue, and keep track of all the work that’s been outsourced and those who are doing that work.
4. FIELD SERVICE MANAGEMENT SOFTWARE MAKES PHYSICAL BILLING UNNECESSARY
Paperless billing is the billing method of today because it is simple, clean, straightforward and, most importantly for many, ecologically friendly. Sometimes it can be hard to keep track of what customers still need to be billed, when they need to be billed, and so on. Electronic billing takes all the hassle away and leaves less waste paper to deal with and less time waiting for customers to pay their bills. With a good field service management software, you can bill your customers online with little to no trouble.
5. FIELD SERVICE SOFTWARE GIVES COMPANIES AND EMPLOYEES MORE MOBILITY
Field service management software can be put employees’ mobile devices so that they can run through data and optimize their working hours from almost anywhere. It’s a great time-saving feature that any worthwhile field service software will have available to its users.